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ITIL Service Capability - Service Offerings & Agreements

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Price: $3, 495.00
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Start Date: 20.05.2013
Course Duration: 4 days
 
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Overview

The ITIL Certificate in Service Offerings and Agreements (SOA) is intended to enable the holders of the certificate to apply SOA practices during the service management lifecycle and specifically in the following key ITIL process, role and function areas:



  • Service portfolio management

  • Service catalogue management

  • Service level management

  • Demand management

  • Supplier management

  • Financial management for IT services

  • Business relationship management

  • Roles and responsibilities

  • Technology and implementation

Description

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