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ITIL Service Lifecycle - Continual Service Improvement

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Price: $2, 495.00
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Start Date: 03.06.2013
Course Duration: 3 days
 
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Overview

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certificate:



  • Introduction to continual service improvement

  • Continual service improvement principles

  • Continual service improvement process

  • Continual service improvement methods and techniques

  • Organizing for continual service improvement

  • Technology considerations

  • Implementing continual service improvement

  • Challenges, critical success factors and risks

Description

 

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