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Business & Service Strategy Alignment

For Service Providers to maximize the effectiveness of the Services, it is essential that the Service Strategy is aligned to the Business strategy...

Multi-Vendor Supplier Management

Working in the Multi-Vendor model is more than just supplier management, when done well it brings real, significant, and long term benefit to those who do it...

ITIL® 2011

The IT Infrastructure Library (ITIL®) is the only comprehensive framework for best practice IT Service Management in the world, and it is used by thousands of organizations around the world...


IT Governance continues to feature highly on the agenda within many organizations as Corporate Governance increasingly realizes that IT touches every area of the organization and contributes as an essential enabler of future business opportunities...

ISO/IEC 20000

ISO20000 specifies a set of inter-related management processes and is based heavily upon the IT Infrastructure Library (ITIL) framework. ISO20000 differs only in minor ways from BS15000...


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